Operations Control Manager

Prolec Transformers US - Prolec GE® & Waukesha®

Operations Control Manager optimizing resource utilization and scheduling for effective service delivery. Ensuring operational stability while meeting customer commitments at Prolec-GE Waukesha, Inc.

Posted 5/23/2026full-timeGoldsboro • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Plan and schedule regional operations based on service load rules and available resources, including Field Service Technicians (FST), crews, VOP rigs, materials, and logistics constraints.
Monitor materials and service delivery against customer’s committed dates, minimizing risks and execution barriers through cross‑functional and cross‑regional coordination.
Direct execution of operations control strategies to ensure compliance with business objectives (Pk, Demonstrated Capacity, CM/EU), and governance guidelines according to delegation of authority.
Evaluate planning and scheduling of new service requests by acting as the interface between Commercial, Factory, and Operations teams.
Ensure alignment between the service master schedule and factory delivery forecasts to consistently meet customer commitments and enhance the customer experience.
Maintain a balanced regional job mix across all service categories—Installations, Supervisions, Life Cycle Management (LCM), and Factory Warranties—optimizing CM$ by region while maintaining service lead times to meet customer needs.
Plan and control key operational processes with defined compliance metrics for regional operations (crews, VOP rigs), material procurement and point‑of‑use delivery, and spare parts inventory.
Establish workload and loading standards that meet customer and business requirements through effective service slot planning and adherence to defined crew time‑off schemes.
Optimize operational capacity utilization by implementing regional loading plans that fully align with system‑defined business capacity.
Manage and control service operation cycles by service category to optimize resource utilization and monitor regional performance versus plan, identifying improvement opportunities.
Define and enforce process policies to maintain proper controls over Delegation of Authority (DoA) and ERP data entry, ensuring system data accuracy.
Coordinate material procurement activities to support project execution, ensuring timely delivery and alignment at the point of use.
Implement and qualify new suppliers aligned with business requirements to strengthen material supply and support cost‑reduction and margin‑improvement initiatives.
Ensure an effective operations control process and operating cadence that supports project execution and sustains high customer satisfaction levels.
Foster a culture of continuous improvement through standardization, Lean methodologies, and employee‑driven improvement teams.
Manage data governance and reporting requirements to track team performance and provide clear, timely reporting to Business Management.

Requirements

What you’ll need

Bachelor's degree with a demonstrated ability to apply and communicate business concepts.
Demonstrated leadership skills
Organizational planning and talent management.
Ability to work in a cross functional team-oriented environment that is fast paced and demanding
Must be self-directed, have excellent initiative and organizational skills
Excellent written and verbal communication skills
Good working knowledge of Microsoft Excel, Word, and PowerPoint

Benefits

Comp & perks

Must be able to stand for extended periods of time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations control strategiesservice load rulesplanning and schedulingmaterial procurementresource utilizationcompliance metricsservice slot planningdata governanceLean methodologiescontinuous improvement

Soft Skills

leadershiporganizational planningtalent managementcross-functional teamworkself-directedinitiativeorganizational skillswritten communicationverbal communication

Certifications

Bachelor's degree