Master Prokeep's integrations (ERPs, CRMs, SSO) and open API, including how to configure, deploy, and troubleshoot them.
Own end-to-end integration and SSO deployments for new and existing customers, from scoping through go-live.
Bridge the gap between Prokeep's products and the systems customers already rely on.
Create and refine technical documentation, guides, and enablement resources that empower customers and internal teams.
Partner with Sales and Customer Success by joining calls, leading technical deep-dives, and providing async support as needed.
Validate technical feasibility of proposed solutions and integration requirements.
Translate complex technical concepts into clear business value for non-technical stakeholders.
Meet or exceed defined SLAs for first response time, next response time, and time-to-close on technical engagements.
Act as the voice of the customer on technical needs, surfacing integration improvement opportunities and advocating for new integrations with Product.
Contribute to product feedback loops through ad hoc conversations and regular syncs.
Partner closely with Sales, Customer Success, Support, and Product to ensure alignment on technical priorities and customer outcomes.
Document technical requirements, timelines, and customer objectives for every engagement.
Identify patterns in technical requests or challenges and recommend process or product improvements.
Balance strategic advisory work with reactive problem-solving based on business needs.

Requirements

5+ years in technical account management, solutions engineering, or consultative technical support within SaaS.
Hands-on experience with ERP and/or CRM integrations.
Experience deploying and configuring SSO (SAML, OAuth, etc.).
Proficiency with API testing tools (Postman or similar).
Working knowledge of SQL or other data query tools.
Strong problem-solver who can diagnose issues quickly and coordinate resources to resolve them.
Clear communicator who can translate technical concepts for non-technical audiences.
Organized and process-driven, with the ability to manage multiple priorities and projects.
Comfortable with ambiguity and able to make sound decisions with incomplete information.
Collaborative team player who also thrives as a self-directed individual contributor.
Proactive in identifying patterns and recommending improvements.

Benefits

Competitive Compensation: Reflecting your expertise and impact.
Equity Package: Your success is our success—share in the growth you’ll help create.
Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits.
Continuous Growth: Yearly education stipend to support your professional development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP integrationsCRM integrationsSSO deploymentAPI testingSQLtechnical documentationtroubleshootingintegration requirementsprocess improvementstechnical feasibility

Soft Skills

problem-solvingclear communicationorganizational skillscollaborationself-directedstrategic advisoryreactive problem-solvingability to manage multiple prioritiescomfort with ambiguitycustomer advocacy