Projektron GmbH

IT Support – Technical Customer Support

Projektron GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Tech Stack

LinuxSQL

About the role

  • Handling technical inquiries via our ticketing system
  • Providing 2nd-level support
  • Communicating with customers by phone, conferencing software, and via our ticketing system
  • Assessing the feasibility of requests
  • Acting as an intermediary between customers, consultants, and development
  • Writing XML files for configurations
  • Performing remote installations and updates
  • Creating reports with BIRT as needed
  • Managing hosting instances

Requirements

  • Good to very good training/education in computer science or a relevant university degree
  • Solid technical knowledge of Windows or Linux
  • XML
  • Broad IT knowledge and interest in IT topics
  • Calm and professional manner when dealing with customers
  • Ability to work independently and strong commitment
  • Excellent German skills (C1 or higher)
  • Good English skills are a plus
  • Knowledge of SQL or BIRT
Benefits
  • Work–life balance: flexible working models, 30 days vacation, sabbatical, mobile work & workation
  • Family-friendly: family liaison, paid child-sick days, family day, care days for sick relatives
  • Modern offices: sit–stand desks, bright and quiet rooms, ergonomic workstations
  • Flat hierarchies & open communication culture: short decision-making paths, agile working, onboarding including mentoring program, equal opportunities
  • Employee events: talks and workshops, game nights, crafting sessions, staff meetups, rooftop barbecues
  • Sports & health: foosball league, table tennis, yoga, supplemental dental insurance, bike storage, running training sessions, showers, Urban Sports Club, JobRad bike leasing
  • Further benefits: company public transport ticket, company pension scheme (bAV) & occupational disability insurance (BU), communal dining area, muesli bar, organic fruit and beverages
  • Individual annual training opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
XMLSQLBIRTWindowsLinux
Soft Skills
calm mannerprofessionalismindependencecommitmentcommunication
Certifications
computer science degree