Customer Success Manager – Utilities
Project Canary
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • United States
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Salary
💰 $110,000 - $130,000 per year
About the role
- Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
- Lead pre-sales engagements, including conducting software demonstrations, developing preliminary site plans, coordinating field surveys, and delivering comprehensive readouts on preliminary findings for potential clients.
- Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
- Create and execute customer success plans that align with clients' environmental and operational goals
- Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
- Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
- Partner with Sales team on renewal and expansion opportunities within existing accounts
- Consistently deliver customer feedback internally to help drive product improvements and new feature development
- Develop and maintain expertise in utilities regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
- Document all customer interactions and action items in Salesforce
Requirements
- 5+ years of experience in customer success, project or account management, preferably in SaaS or environmental technology
- Experience managing enterprise-level client relationships and complex technical implementations
- Excellent implementation skills with ability to coordinate multiple stakeholders
- Strong data analysis, presentation skills, and ability to learn quickly
- Outstanding written and verbal communication abilities
- Experience with Salesforce and customer success tools
- Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)
- Nice to haves:
- Experience in natural gas utilities, industrial monitoring, or environmental compliance
- Knowledge of continuous and periodic emissions monitoring systems
- Understanding of environmental regulations
Benefits
- Hybrid work environment (at least 3 days/week in Denver office)
- Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
- 401K with company match (no vesting period)
- Opportunity for equity ownership
- Student loan assistance
- Generous culture around time off, including:
- 4 weeks of PTO per year
- 6 days of sick time per year
- 11 paid company holidays per year
- up to 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
- Dog friendly office environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successproject managementaccount managementdata analysispresentation skillsimplementation skillsemissions monitoring systemsenvironmental compliancetechnical implementationsenvironmental regulations
Soft skills
relationship buildingcommunication abilitiescoordinationproblem-solvingcustomer engagementproactive identificationfeedback deliverylearning agilityorganizational skillsstakeholder management