Product Manager – Digital/AI Assistant, RAG, LLMs, User Experience
Project Blackbook
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £400 - £575 per day
About the role
- Own and drive the roadmap and rollout of the digital assistant, ensuring continuous evolution
- Collaborate with engineering and design teams to define, build, and deliver solutions
- Lead stakeholder alignment across business and tech, ensuring adoption and integration into colleague journeys
Requirements
- An independent consultant
- Proven experience delivering AI-powered products, ideally including chatbots, digital assistants.
- You’ve worked with LLMs in production environments and understand the practicalities of Retrieval-Augmented Generation (RAG), grounding, and integrating AI models into user-facing workflows
- Strong product strategy and execution skills, with the ability to define a clear product vision, roadmap, and KPIs for AI assistants.
- You can navigate trade-offs across response accuracy, latency, user trust, and content safety - and translate technical constraints into product opportunities
- Deep user-centric mindset, with experience designing and refining conversational UX.
- You understand assistant-specific flows - including prompt structure, fallback states, clarifying questions, and multi-turn interactions - and how to build experiences that are intuitive, helpful, and context-aware
- Comfort working at the intersection of product and ML, collaborating closely with engineers, data scientists, and researchers.
- You don’t need to code, but you understand how vector search, ranking models, fine-tuning, and LLM APIs influence assistant behavior and quality
- Analytical and metrics-driven, able to define what good looks like through data: deflection rates, satisfaction scores, response quality metrics, retention, and usage patterns. You use both quantitative and qualitative insights to guide iterative improvements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-powered productschatbotsdigital assistantsLLMsRetrieval-Augmented Generation (RAG)prompt structurefallback statesmulti-turn interactionsvector searchranking models
Soft Skills
product strategyexecution skillsuser-centric mindsetanalyticalmetrics-drivencollaborationstakeholder alignmenttrade-off navigationcommunicationiterative improvement