Support consultancy specialising in business and digital transformation
Deliver AI-powered products, ideally including chatbots, digital assistants, or copilots
Define vision, roadmaps, and KPIs
Balance accuracy, latency, trust, and safety against technical constraints
Collaborate with stakeholders in large, complex transformations worldwide
Requirements
An independent consultant
Proven experience delivering AI-powered products (e.g., chatbots, digital assistants, or copilots) in large, complex organisations
5-12 years of product experience
Hands-on work using LLMs, RAG, grounding, and model integration into user-facing workflows
Strong product strategy and execution skills, defining vision, roadmaps, and KPIs while balancing accuracy, latency, trust, and safety against technical constraints
Deep user-centric mindset with expertise in conversational UX, including prompt design, fallback states, clarifying questions, and multi-turn interaction