Care Advocate

Progyny, Inc.

Progyny Care Advocate supporting U.S. members through fertility, family-building, and women’s health benefits.

Posted 8/4/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $28 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member relationship management and customer service within the healthcare sector, with a strong focus on fertility and women's health. Capable of effectively onboarding members, providing detailed benefit guidance, and managing complex inquiries with empathy and accuracy.

Highest-signal resume keywords

2+ Years Experience In Contact CenterKnowledge Of Fertility And Women's HealthExceptional Customer Service SkillsStrong Interpersonal SkillsAbility To Manage Multiple Workflows

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsConflict-Resolution SkillsOrganizational SkillsAttention To DetailEmpathy

Industry Keywords

Patient ServicesHealthcareBenefit GuidanceCare CoordinationAppointment Scheduling

About the role

Key responsibilities & impact

Own the member relationship by educating members about Progyny and their personalized benefits
Onboard new members by capturing demographic information, confirming eligibility, and providing detailed benefit guidance
Deliver concierge-level support through phone, email, and secure messaging
Respond to member inquiries with empathy and accuracy
Partner with internal teams to resolve complex inquiries, escalations, and member issues
Liaise between members and fertility clinics, including appointment scheduling and care coordination
Maintain accurate documentation while managing member cases
Participate in ongoing learning and development and contribute to continuous improvement

Requirements

What you’ll need

2+ years of experience in a contact center environment, preferably within healthcare, insurance, or patient services
Knowledge of the fertility and women’s health landscape, including common procedures and patient care pathways
Exceptional customer service and communication skills
Ability to explain complex information clearly and concisely
Strong interpersonal and conflict-resolution skills
Ability to prioritize competing tasks and manage multiple workflows in a fast-paced environment
Highly organized with strong attention to detail
Comfortable working independently and exercising sound judgment
Must be willing to work a 12:00 PM–9:00 PM EST shift
Must be based in the United States
Must be authorized to work in the United States without visa sponsorship, now or in the future

Benefits

Comp & perks

Paid family and parental leave
Preconception, fertility and family building benefits, including egg freezing, IVF, and adoption support
Family and pet care fund
Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs
Mentorship program
Company social events, including annual volunteer day and donation matching
Flex days
Onsite meals and snacks for employees reporting into the NY office