Progyny, Inc.

Director, Client Success – Labor Market

Progyny, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $145,000 - $160,000 per year

Job Level

Lead

About the role

  • Establish, cultivate, and manage the plan-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
  • Build relationships with key plan-client stakeholders (e.g. fund administrators, trustees etc.), consultants, and brokers, recognizing the value each brings to plan
  • Prepare, host and follow-up on quarterly business reviews and an annual planning session with the Board of Trustees
  • Create and execute on the strategic retention and growth plan for each assigned group
  • Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both plan and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs
  • Help resolve member abrasions that are escalated; work closely with other senior leaders to identify the root of the escalation and the best path to resolve

Requirements

  • 10+ years of Taft Hartley experience successfully leading teams within healthcare, plan benefits or insurance industries
  • Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
  • Excellent listening, critical thinking, and problem-solving skills
  • Excellent messaging, positioning and communication skills
  • Project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal
  • Strong business and financial acumen; strong problem-solving, judgment and analytic skills
  • Prior success in a fast-growing organization or managing through transformational change
  • Must be authorized to work in United States without the need for sponsorship, now or in the future.
Benefits
  • Paid family and parental leave
  • Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
  • Family and pet care fund
  • Menopause and midlife care
  • Health, dental, vision and life insurance options for employees and family
  • Free in-person, virtual and text-based mental health and wellness support
  • Paid time off, including vacation, sick leave, personal days and summer flex time
  • Company equity
  • Bonus program
  • 401(k) plan with company match
  • Access to on-demand legal and financial advice
  • Learning and development programs to help you grow professionally and a mentorship program
  • Company social events to include annual volunteer day and donation matching
  • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Taft Hartley experienceclient relationship managementhealthcare benefitsproject managementdata-driven financial modelanalytical skills
Soft Skills
listening skillscritical thinkingproblem-solving skillscommunication skillsbusiness acumenjudgment