ProgressSoft Corporation

Pre-sales Engineer

• Work closely with sales/business development team to explore sales opportunities for company’s product suite.
• Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct.
• Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis.
• Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity.
• SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team.
• Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism.
• Generate product demo scripts & scenarios and orchestration of product demo/workshop.
• Manage, coordinate and execute complete bidding process of RFI and RFPs.
• Develop statement of work and other contractual documents as required.
• Complete any other tasks that may reasonably be required from time to time.

Pre-Sales Consultant, Spanish Speaking

Pre-Sales Consultant

Implementation Specialist

• Implement and install solutions at customer's infrastructure platforms.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure the accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits.
• Perform any other job-related duties related to work.

Support and Implementation Engineer

Product Manager

• Understand the overall product
• Attend team meetings including daily standups, planning, reviews and retrospectives
• Provide vision and direction to the team and stakeholders throughout the project
• Elicit and gather requirements from multiple sources, such as customer/stakeholders interviews and meetings, documents analysis, and research
• Identify functional and non-functional requirements and document them in a clear, concise, and complete manner
• Determine technical feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solution
• Analyze the impact of new requirements and changes, providing estimates to the effort needed for delivery.
• Participate in the software design process with the development team
• Document and demonstrate solutions by developing documentations, flowcharts, layouts, diagrams, charts, code comments.
• Author high quality product documentation such as, business requirements documents, software requirements specifications, interface specifications, and API contracts.
• Build and prioritize product backlog by populating it with user stories and defining their acceptance criteria
• Conduct backlog grooming and management, iteration planning, and elaboration of the user stories
• Accept completed user stories to ensure the work fulfills the acceptance criteria
• Demonstrate iteration/product to customers and product management and gather feedback

Product Owner

QA Engineer

• Continuous communication of product vision and priorities to the development team.
• Constantly re-prioritize the Product Backlog, adjusting any long-term expectations such as release plans.
• Final arbiter of requirements question.
• Decide whether the product is ready to be released to the customer.
• Be able to create the stories from the requirement specification.
• Be able to estimate the size and time of stories.
• Be able to manage and assign the stories to the developer.
• Be able to monitor the progress of the project.
• Conduct static testing (verification of business need, verify documented requirements, verify system requirement specification).
• Conduct dynamic testing (validate constructed build and do unit testing, do integration testing and validate compliance with design, do system testing and validated compliance with requirements, conduct UAT to validate compliance with business need).
• Create test cases and scenarios using techniques such as unit test cases, integration test cases, system test cases and user acceptance test cases.
• Conduct functional testing (functional, smoke, sanity, regression testing).
• Carry out non-functional testing (usability, UI, performance, security, compatibility, recovery testing).

Quality Engineer

Backend Engineer

• Design and develop high-volume, low-latency applications for mission-critical systems while portraying high-availability and performance.
• Contribute in all phases of the development life-cycle.
• Write well-designed, testable and efficient code.
• Ensure that designs comply with the specifications.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Java Developer

IT Support

• Provide technical support for desktops, laptops, and peripheral devices.
• Troubleshoot basic network issues (e.g., connectivity, switches, and routers).
• Install and configure operating systems, software, and hardware for employee workstations and small servers.
• Document issues and processes for future reference.
• Manage employee devices, ensuring security and compliance.
• Assist in maintaining hardware and software inventory.

IT Infrastructure Associate

System Administrator

• Responsible for configuration, implementation and maintenance of various systems, focusing on administration of system users, roles, health, performance, and efficiency.
• Manage and configure system environments, ensuring optimal performance.
• Perform regular system health checks and routine maintenance; coordinate with related IT teams to ensure backups are operational and secure required data.
• Troubleshoot and resolve technical issues.
• Maintain security controls, access permissions, and system logs.
• Monitor, plan and coordinate the distribution of client/server software and service packs.
• Perform basic systems security administration functions, including creating customer profiles and accounts.
• Monitor and manage system resources, including CPU usage, disk usage and tape backup systems; perform system backups and recovery procedures.
• Perform other related duties incidental to the work.

Operations

• Lead the operation and functional units by managing day-to-day and overall system operations at a client site, reporting to ProgressSoft Operation Manager and client management.
• Plan, develop and review client’s operational initiatives, objectives, policies, procedures and methods.
• Execute strategies for daily, weekly, monthly, quarterly and yearly operations for the systems.
• Manage capacity planning in coordination with Operation Manager and Client’s Management to secure continuity of services.
• Oversee daily operations, ensuring alignment with client objectives and service level agreements.
• Manage operational teams, assign tasks, and monitor performance.
• Act as the primary escalation point for operational issues.
• Coordinate with ProgressSoft management and Client management for strategic and operational decisions.
• Establish and monitor operations compliance with policies and procedures.
• Oversee productivity objectives and manage the achievement of quarterly and annual productivity plan objectives.
• Assist with performance development and measure job performance and reporting.
• Identify change initiatives for improved operating efficiency.

System Operations Manager

Consultant

• Review and maintain PS-PayHub roadmap updated according to market needs and main payments industry players trend for future services.
• Manage business analysis and requirements definition and detailing role with customers as part of the project execution lifecycle in alignment with the project managers and products owners.
• Attend team meetings including daily standups, planning, reviews, and retrospectives.
• Elicit and gather requirements from multiple sources, such as customer/stakeholders interviews and meetings, documents analysis, and research.
• Identify functional and non-functional requirements and document them in a clear, concise, and complete manner.
• Discuss and negotiate requirements’ details with customers and support the project managers and products owners in getting final requirements detailed document sign off.
• Provide vision and direction to the team and stakeholders throughout the project.
• Analyze the impact of new requirements and changes, providing requirements details and breakdown to Product Owners for efforts’ estimation and needed time for delivery.
• Participate in the software design process with the development team.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments.
• Author high-quality product documentation such as business requirements documents, software requirements specifications, interface specifications, and API contracts.
• Build and prioritize product backlog by populating it with user stories and defining their acceptance criteria.
• Conduct backlog grooming and management, iteration planning, and elaboration of the user stories.
• Verify and approve functional and business readiness of the solution releases based on customer approved and signed detailed requirements and design baseline.

Senior Payments Consultant

• Receive intensive training in Java Development.
• Design and implement server-side components of software products as part of a team developing a financial service using cutting-edge technologies.
• Develop simple web-based Java Applications and Components.
• Compile, debug and run Java applications.
• Implement functional changes, enhancements, and customization to meet business and technical requirements.
• Act positively and respond promptly to changes in the work environment and development approaches.
• Perform any other job-related duties incidental to the work.

Associate Java Developer

Project Manager

• Manage a variety of IT projects and report to the Project Management Office.
• Work with clients, stakeholders, senior executives, project team, functional and IT SMEs to ensure project deliverables are achieved on schedule with high quality and customer satisfaction.
• Plan, coordinate and manage projects and resources from ideation through post-production support.
• Serve as liaison between business units, technology teams, and support teams; support implementation and post-project support.
• Write requirements specifications according to standard templates and tools.
• Decompose high-level business needs into structured requirements, use cases, user stories/scenarios, business rules, functional and non-functional requirements.
• Lead requirements elicitation, analysis, verification, and ensure requirement quality and conformance to standards.
• Develop Business Requirements Document and represent requirements using analysis models, prototypes, or wireframes where appropriate.
• Participate in requirements prioritization and solution risk analysis.
• Facilitate user acceptance testing, draft UAT test plans, ensure test data availability and draft test cases.
• Participate in testing and quality assurance process; collaborate with developers and end-users to ensure functionality meets client needs.
• Collaborate with developers and subject matter experts to establish technical vision and analyze trade-offs between usability and performance needs.

Project Manager – Software

• Manage a variety of IT projects and report to the Project Management Office.
• Work with clients, stakeholders, senior executives, project teams, functional and IT SMEs to achieve project deliverables on schedule and with high quality.
• Serve in a dual role as Project Manager and Business Analyst.
• Plan, coordinate and manage projects and resources from ideation through post-production support.
• Act as liaison between business units, technology teams, and support teams; support implementation and post-project support.
• Write requirements specifications according to standard templates and tools.
• Decompose high-level business needs into structured requirements, use cases, user stories/scenarios, business rules, functional and non-functional requirements.
• Lead requirements elicitation, analysis, verification, and ensure quality and conformance to standards.
• Develop Business Requirements Document and represent requirements using models, prototypes, or wireframes where appropriate.
• Participate in requirements prioritization and solution risk analysis.
• Facilitate user acceptance testing, draft UAT test plans, ensure test data availability and draft test cases.
• Participate in testing and quality assurance processes.
• Collaborate with developers and end-users to ensure applications meet client needs, test solutions, and coordinate enhancements.
• Collaborate with developers and SMEs to establish technical vision and analyze trade-offs between usability and performance.

Security Engineer

• We are looking to hire an Information Security Engineer who will work closely with developers, DevOps, and infrastructure teams to enhance the security of our products and platforms.
• Responsibilities:
• Perform application security reviews, including Java code review, threat modeling, and vulnerability assessments.
• Identify and remediate security vulnerabilities in web, API, and mobile applications, with a focus on OWASP Top 10 risks.
• Collaborate with developers to integrate security best practices into the SDLC and CI/CD pipelines.
• Conduct penetration tests and manage third-party security assessments.
• Develop and enforce secure coding standards for Java and related frameworks.
• Support automation of security testing tools (SAST, DAST, SCA).
• Implement and maintain security controls across servers, cloud environments, and networks.
• Support vulnerability management, patching, and configuration hardening.
• Monitor for security threats, investigate incidents, and support incident response.