Senior Product Manager – Digital Self Service

Progressive Leasing

Senior Product Manager improving digital self-service experiences for Progressive Leasing, a fintech lease-to-own provider. Owning roadmaps, customer research, chatbot workflows, and data-driven product improvements.

Posted 8/10/2026full-timeRemote • Utah • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software Product Management with a focus on post-approval customer experiences, leveraging data-informed decision-making and cross-functional collaboration. Skilled in designing self-service solutions and optimizing customer interaction workflows in a fast-paced digital environment.

Highest-signal resume keywords

5-7 Years Of Experience In Software Product ManagementPost-Approval Or Account Management Product ExperienceExperience Configuring AI Chatbot WorkflowsExceptional Communication SkillsFamiliarity With Financial Services Or Fintech Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentUse Case DefinitionFeature Requirements SpecificationIterative Release SchedulingProduct Performance AnalysisCustomer And Market ResearchSelf-Service Experience DesignPayment Or Billing Product ExperienceRisk Product ExperienceMobile And Web-Based Product Experience

Soft Skills

Exceptional CommunicationSelf-MotivationFlexibilityCollaborationProblem-Solving

Tools & Technologies

Customer Notification SystemsAI Chatbot Workflows

Industry Keywords

Fintech ProductsPayment FlowsLease Or Loan Lifecycle ManagementRegulatory ContextConsumer LendingBNPL

About the role

Key responsibilities & impact

Solve difficult problems by bringing innovative solutions
Assess risks and opportunities and provide structured, data-informed written narratives
Engage constructively with engineers, designers, peers, and company leaders
Develop and maintain a product roadmap focused on improving the post-approval customer experience
Lead cross-functional initiatives to identify business problems, mitigate risk, and validate solutions through customer and market research
Define use cases, features, requirements, and acceptance criteria
Establish iterative release schedules with dependent teams
Test, measure, and iterate on existing product experiences to identify friction and drive data-grounded improvements
Manage stakeholder expectations and communicate timelines, blockers, successes, and failures
Analyze product feature performance
Establish organizational buy-in and maintain communication across functional areas

Requirements

What you’ll need

5 to 7 years of experience in software Product Management
Experience owning and managing post-approval or account management products in a consumer-facing digital environment
Ability to design and iterate on self-service experiences across web and mobile
Experience configuring or optimizing AI chatbot workflows for self-service customer resolution
Familiarity with financial services or fintech products, including payment flows, lease or loan lifecycle management, and regulatory context
Ability to move from high-level strategy to detailed execution
Exceptional communication skills, including listening, speaking, collaborating, writing, and presenting
Ability to self-motivate, self-direct, and remain flexible in a fast-paced environment
Passion for innovating new products
Bachelor's degree or equivalent work experience
Payment or billing product experience
Experience with customer notification systems using push, email, or SMS triggers
Experience in lease-to-own, BNPL, or other consumer lending / FinTech products
Mobile and web-based product experience
Risk product experience

Benefits

Comp & perks

Competitive Compensation; Eligible for STI
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services