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Collections Representative
Progressive LeasingRemote Collections Representative for Progressive Leasing managing collections calls and providing customer support. Ensuring operational excellence and high-quality service remotely from El Paso, TX.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on collections, effective communication, and proficiency in handling multiple software applications. Bilingual candidates with verified Spanish fluency are preferred for enhanced service delivery.
Highest-signal resume keywords
Customer Service ExperienceCollections ExperienceVerbal Communication SkillsWritten Communication SkillsSpanish Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer ProficiencyTyping LiteracySoftware Application Usage
Soft Skills
Interpersonal Skills
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Outbound CallsInbound CallsCall Center Environment
About the role
Key responsibilities & impact- Responsible for outbound and inbound calls, collecting on accounts that are past due
- Provide top tier support and service to our customers
Requirements
What you’ll need- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
- Verified Spanish fluency will receive a 5% hourly pay increase.
Benefits
Comp & perks- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services