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Collections Representative
Progressive LeasingRemote Collections Representative for Progressive Leasing handling inbound and outbound customer account calls. Providing top tier support and ensuring communication and service excellence with customers from home.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and collections expertise, with a focus on effective communication and proficiency in handling multiple software applications. Capable of providing exceptional support while managing inbound and outbound calls in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceCollections ExperienceVerbal Communication SkillsWritten Communication SkillsComputer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal Skills
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Call Center EnvironmentOutbound CallsInbound CallsAccounts CollectionCustomer Support
About the role
Key responsibilities & impact- Responsible for outbound and inbound calls, collecting on accounts that are past due
- Provide top tier support and service to our customers
Requirements
What you’ll need- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
Benefits
Comp & perks- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services