Head of Engineering, Decision Support
Sully.ai
Engineering Manager, Customer Communication Management
Progressive Leasing
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Texas, Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudDockerKubernetes.NET
About the role
- Lead & code: Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows
- Cloud & containers: Drive cloud-native designs (AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing
- Deliverability & reliability: Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices
- Integrations: Manage integrations with ESPs/SMS gateways and internal systems
- People leadership: Coach and develop engineers, set goals and hire to scale the team
- Incident management: Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues
- Partner with Marketing, Product, and Compliance to deliver the right message on the right channel at the right time
Requirements
- 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery)
- Strong hands-on .NET development experience
- Cloud experience (AWS) designing and operating production systems
- Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning)
- Experience building/operating high-throughput, event-driven services (queues, pub/sub)
- Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs)
- Salesforce Marketing Cloud (SFMC) knowledge is a plus
Benefits
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
.NETAWSDockerKubernetesCI/CDGitevent-driven servicesobservabilityproduction supportSalesforce Marketing Cloud
Soft skills
engineering managementcoachinggoal settinghiringperformance managementleadershipcommunicationcollaborationproblem-solvingroot-cause analysis
