Progressive Leasing

Engineering Manager, Customer Communication Management

Progressive Leasing

full-time

Posted on:

Location Type: Remote

Location: Remote • Utah • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloudDockerKubernetes.NET

About the role

  • Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows.
  • Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing.
  • Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices.
  • Manage integrations with ESPs/SMS gateways and internal systems.
  • Coach and develop engineers, set goals and hire to scale the team.
  • Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.
  • Partner closely with Marketing, Product, and Compliance to deliver the right message on the right channel.

Requirements

  • 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery).
  • Strong hands-on .NET development experience.
  • Cloud experience (AWS) designing and operating production systems.
  • Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning).
  • Experience building/operating high-throughput, event-driven services (queues, pub/sub).
  • Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs).
  • Salesforce Marketing Cloud (SFMC) knowledge is a plus.
Benefits
  • Competitive Compensation
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance
  • Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off
  • Paid Holidays
  • Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
.NETAWSDockerKubernetesCI/CDGitevent-driven servicesobservabilityproduction supportSalesforce Marketing Cloud
Soft skills
engineering managementcoachinggoal settingteam scalingroot-cause analysispostmortemspreventive engineeringcollaboration