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Business Operations Specialist
Progressive CleaningBusiness Operations Specialist supporting Progressive Cleaning’s commercial janitorial operations. Managing remote field-team administration across payroll, scheduling, supplies, accounts payable, software, and marketing.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing employee timecards, payroll preparation, and vendor billing through QuickBooks Online. Proficient in social media content creation and community management, with strong attention to detail and clear written communication skills.
Highest-signal resume keywords
Timecard ManagementAccounts PayableQuickBooks OnlineSocial Media Content CreationVendor Discrepancy Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Timecard ManagementPayroll PreparationAccounts PayableVendor BillingSocial Media ManagementContent CreationEvent Logistics CoordinationAI Tools UsageCompliance DocumentationEmployee Record Maintenance
Soft Skills
Attention to DetailClear Written CommunicationIndependent WorkReliabilityCoachable
Tools & Technologies
SweptQuickBooks OnlineHubSpotAI Tools
Industry Keywords
Field-Based WorkforceCommercial JanitorialFacilities ManagementBusiness Support
About the role
Key responsibilities & impact- Manage employee timecards in Swept, including daily review, corrections, and edits
- Prepare payroll-ready timecard reports for review before payroll cutoffs
- Support recruiting, hiring, onboarding, candidate scheduling, and new-hire paperwork
- Maintain employee records and compliance documentation
- Maintain employee schedules and current site assignments
- Route call-outs and site staffing notifications to supervisors
- Monitor supply requests, clarify requests, place vendor orders, and track deliveries
- Reconcile deliveries against orders and resolve vendor discrepancies
- Enter vendor bills in QuickBooks Online and track payment status
- Maintain the QuickBooks Online product and service list
- Own and schedule the content calendar and create social media content at least 30 days ahead
- Submit content for approval and execute the approved calendar
- Manage social media accounts, respond to comments and messages, and monitor the social inbox
- Engage with organizations, potential partners, and prospects through relevant social media interactions
- Keep website information current and accurate
- Manage inbound calls and office lines through the phone system
- Handle recurring internal communications and company-wide notices
- Administer software users, licenses, and routine configuration
- Use AI tools for content drafting, research, and administrative work
- Support event logistics and coordination with outside organizations
Requirements
What you’ll need- 3+ years of experience in an operations, administrative, or business support role
- Hands-on experience managing timecards and schedules for a distributed or field-based workforce
- Accounts payable experience, including bill entry, payment tracking, and resolving vendor discrepancies
- Track record of working independently and remotely without daily supervision
- Clear written communication and comfort documenting processes
- Strong attention to detail
- Experience in commercial janitorial, facilities, or another field-services business (nice to have)
- Prior use of Swept, QuickBooks Online, or HubSpot (nice to have)
- Social media content creation and community management experience (nice to have)
- Comfort using AI tools such as Claude (nice to have)
- Alignment with company values: Reliable, Coachable, Do the Right Thing, Do What We Say, and Committed to Excellence
Benefits
Comp & perks- Remote work opportunity
- Use of AI tools for drafting, research, and administrative work
- Written procedures and clear expectations
- Small leadership team with visible work impact