Information Developer

Progress

Information Developer maintaining accurate, navigable Podio product documentation for Progress, a secure application development and deployment software provider. Collaborating with Product and Engineering on releases and AI-supported content workflows.

Posted 8/4/2026full-timeSofia • 🇧🇬 BulgariaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating and maintaining clear, structured product documentation while collaborating with Product and Engineering teams. Proficient in utilizing AI tools for enhancing documentation processes and ensuring technical accuracy.

Highest-signal resume keywords

Technical WritingProduct DocumentationAI Tools ExperienceCollaboration with Engineering TeamsStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation StandardsContent Gap AnalysisUser-Focused WritingDocumentation ArchitectureHow-To Guides DevelopmentFeature DocumentationTechnical Content ImprovementProduct KnowledgeContent StructuringQuality Improvement

Soft Skills

Attention to DetailOrganizational SkillsAdaptabilityFeedback InterpretationProcess Improvement

Tools & Technologies

PodioAI ToolsDocumentation TemplatesContent Management Systems

Industry Keywords

Information DeveloperTechnical WriterSoftware Development EnvironmentUser Enablement Content

About the role

Key responsibilities & impact

Create, update, and maintain Podio product documentation for new features, feature changes, and existing functionality
Ensure documentation is accurate, clear, structured, and easy to navigate
Organize and improve documentation architecture, including page structure, hierarchy, and consistency
Apply documentation standards, templates, style guidelines, and customer-oriented writing practices
Review and refine content based on product changes, user needs, target audience, and internal feedback
Keep documentation in sync with product behavior and user-facing changes
Identify and address content gaps within the Podio documentation set
Participate in release planning and follow feature development to gather information for accurate documentation
Work closely with Podio Product and Engineering teams on roadmap and release updates
Develop how-to guides, practical examples, and other user-enablement content
Build and maintain strong product knowledge to document functionality accurately and consistently
Interpret product and customer feedback to improve technical content
Contribute ideas to improve documentation processes, standards, and ways of working
Use AI tools and workflows for research, drafting, restructuring, and quality improvements while ensuring technical accuracy
Deliver documentation work according to plans, priorities, and deadlines
Support product readiness by updating documentation alongside feature delivery
Improve documentation findability and usability through structural refinements

Requirements

What you’ll need

2+ years of experience as an Information Developer, Technical Writer, or in a similar documentation-focused role
Experience creating and maintaining product or technical documentation
Experience working with AI tools or AI-supported workflows in day-to-day content work
Strong written communication skills and attention to detail
Ability to understand product functionality and translate it into clear, accurate, user-focused documentation
Experience working with Product and Engineering teams in a software development environment
Experience documenting software products in a software company is a plus

Benefits

Comp & perks

Generous remuneration package
Employee Stock Purchase Plan Enrollment
30 days paid annual vacation
An extra day off for your birthday
2 additional days off for volunteering
Premium healthcare and dental care coverage
Additional pension insurance
Well-equipped gym on-site with CrossFit equipment and a climbing wall
Co-funded Multisport card
Flexible working hours
Free underground parking with a designated space for bikes, motorbikes and electric scooters