Lead sophisticated discovery conversations with customers to uncover complex business challenges, workflows, and strategic objectives
Translate ambiguous or high-level business problems into clearly defined solution opportunities
Guide customers toward outcome-focused thinking rather than feature-level requirements
Analyze customer environments, architectures, and processes to identify high-value, differentiated use cases
Map product capabilities to customer business practices, industry patterns, and long-term strategic goals
Design solution approaches that balance customer needs, technical feasibility, scalability, and future growth
Deliver tailored, compelling demonstrations for technical and business audiences, including senior stakeholders
Clearly articulate why the solution matters—linking capabilities to business impact, efficiency gains, and ROI
Adapt demonstrations dynamically based on customer feedback, questions, and priorities
Apply strong technical knowledge across SaaS and data platforms, including hands-on familiarity with PHP-based applications and environments
Partner effectively with Engineering and Product to address complex technical questions and edge cases
Act as a strategic partner to Sales, helping shape account strategy, solution positioning, and expansion opportunities
Lead the technical aspects of complex or enterprise deals, including proof points, solution validation, and risk identification
Participate in account planning and customer strategy sessions to ensure alignment on business outcomes and solution approach
Educate customers on best practices, advanced use cases, and architectural considerations
Support the development of business cases, ROI models, and value narratives to inform customer decision-making
Help customers understand not just the solution, but how to successfully adopt and operationalize it
Serve as a mentor and informal leader for junior presales team members
Capture insights from customer engagements and feed them back to Product and Engineering to influence roadmap and improvements
Document reusable use cases, demo patterns, and success stories to raise the overall effectiveness of the presales organization

Requirements

Proven experience in a presales or sales engineering role, supporting complex or enterprise customer engagements
Strong technical foundation with experience in PHP-based applications, SaaS platforms, and data-driven solutions
Ability to quickly understand customer architectures and explain technical concepts in business-friendly terms
Demonstrated success leading discovery sessions and shaping solution approaches
Excellent communication, storytelling, and presentation skills with both technical and non-technical audiences
Experience partnering closely with Sales to influence deal outcomes
Strong curiosity and continuous-learning mindset
Collaborative, team-oriented approach with a willingness to mentor others
Familiarity with CRM tools (Salesforce, HubSpot, etc.)
Willingness to travel occasionally for key customer engagements (as applicable)

Benefits

Medical, dental, vision, life & disability insurance
Financial benefits (including 401(k) retirement savings plan)
Tuition Reimbursement program
Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Flexible paid vacation time and paid day off for your birthday
A variety of leave plans, including Parental Leave
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PHPSaaSdata-driven solutionssolution validationrisk identificationbusiness case developmentROI modelingtechnical feasibilitysolution designuse case documentation

Soft Skills

communicationstorytellingpresentationcollaborationmentoringcuriositycontinuous learningcustomer engagementstrategic thinkingadaptability