Business Analyst – Enterprise Applications
Progress
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • Bulgaria
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Tech Stack
About the role
- Partner with business stakeholders to understand objectives, workflows, and requirements within defined initiatives.
- Elicit, analyze, document, and validate business and functional requirements with guidance from senior team members.
- Translate business needs into clear epics, features, user stories, and acceptance criteria.
- Collaborate with Product Owners, Senior Business Analysts, technical Business Systems Analysts, and engineers to clarify requirements.
- Support backlog refinement activities to ensure work is well-defined and meets “Definition of Ready” standards.
- Participate in discovery sessions, workshops, and stakeholder reviews.
- Document decisions, assumptions, and requirements changes clearly and consistently.
- Support UAT preparation and execution by ensuring acceptance criteria are clear and traceable.
- Participate in agile ceremonies such as backlog refinement, sprint planning, and sprint reviews.
- Assist the Product Owner and Scrum Master with day-to-day activities, including sprint planning and coordination tasks to ensure efficient delivery of team objectives.
Requirements
- 3–5+ years of experience as a Business Analyst, Business Systems Analyst, or similar role.
- Experience working with Salesforce Sales Cloud, Service Cloud, Salesforce CPQ, or similar enterprise platforms.
- Foundational understanding of at least one of the following: Lead-to-Cash processes (lead, opportunity, quoting, ordering) or Customer Support or Customer Success processes (case management, omni-channel support).
- Experience gathering, documenting, and refining business and functional requirements.
- Familiarity with user stories, acceptance criteria, and agile delivery practices.
- Experience working with cross-functional delivery teams in an enterprise or SaaS environment.
- Basic understanding of integrations, data flows, and system dependencies (conceptual).
- Familiarity with Agile, Scrum, Kanban, or hybrid delivery models.
- Lean Six Sigma certification a plus.
Benefits
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisfunctional requirementsuser storiesacceptance criteriabacklog refinementUAT preparationdata flowssystem dependenciesLead-to-Cash processesCustomer Support processes
Soft Skills
collaborationcommunicationdocumentationstakeholder engagementanalytical thinkingproblem-solvingorganizational skillsattention to detailfacilitationadaptability
Certifications
Lean Six Sigma