Principal Business Analyst – Enterprise Applications
Progress
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • Bulgaria
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Job Level
About the role
- Partner with senior business stakeholders to define business problems, objectives, success metrics, and value-based outcomes before solutioning begins.
- Lead discovery efforts for complex, cross-domain initiatives spanning Lead-to-Cash and/or Customer Support processes.
- Shape and influence demand by framing options, tradeoffs, risks, and recommendations.
- Elicit, analyze, and define enterprise-grade business and functional requirements that scale across multiple teams and initiatives.
- Translate business objectives into clear, structured epics, features, user stories, and acceptance criteria.
- Collaborate closely with Product Owners, technical Business Systems Analysts, architects, and engineers to ensure solutions accurately reflect business intent.
- Ensure requirements account for integrations, data flows, downstream impacts, and end-to-end customer lifecycle considerations.
- Guide backlog refinement, sequencing, and dependency management across workstreams.
- Facilitate complex stakeholder workshops, decision forums, and design discussions to drive alignment.
- Communicate decisions, assumptions, tradeoffs, and impacts clearly to business and delivery leadership.
- Support UAT strategy and execution.
- Serve as a mentor and role model for Senior and mid-level Business Analysts.
- Contribute to the definition and continuous improvement of business analysis standards, templates, and ways of working.
Requirements
- 8–10+ years of experience as a Business Analyst, Business Systems Analyst, or similar role in complex enterprise environments.
- Deep experience with Salesforce Sales Cloud, Service Cloud, and/or Salesforce CPQ in an Operations, Business Analysis, Product, or Delivery role.
- Strong expertise of at least one of the following domains: End-to-end Lead-to-Cash processes, Customer Success and Technical Support processes.
- Strong knowledge of CPQ platforms (e.g., Salesforce CPQ, Oracle CPQ) required.
- Strong familiarity with related platforms such as telephony (e.g., AWS, NICE, RingCentral) and/or Customer Success platforms (e.g., Gainsight).
- Strong experience gathering, documenting, and refining business and functional requirements.
- Demonstrated ability to define and deliver requirements for large, cross-functional, or multi-team initiatives.
- Proven experience influencing senior business and technology stakeholders through analysis, insight, and structured decision-making.
- Strong experience translating business problems into epics, features, user stories, acceptance criteria, and solution context at scale.
- Advanced understanding of Agile, Scrum, Kanban, SAFe, and hybrid delivery models.
- Strong working knowledge of system integrations, APIs, data flows, and enterprise application architectures.
Benefits
- Generous remuneration package.
- Employee Stock Purchase Plan Enrollment.
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisfunctional requirementsepicsfeaturesuser storiesacceptance criteriasystem integrationsAPIsdata flowsenterprise application architectures
Soft skills
stakeholder managementcommunicationmentoringcollaborationinfluencingdecision-makingfacilitationproblem-solvinganalysiscontinuous improvement