Progress

Inside Account Manager – Sharefile

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Belen • 🇨🇷 Costa Rica

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Job Level

JuniorMid-Level

About the role

  • Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
  • Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations with over 5,000 employees
  • Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
  • Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
  • Create customer-specific content solution outcomes and apply value-based selling methodology
  • Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
  • Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
  • Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
  • For the existing customer base, call on and developing relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
  • Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue

Requirements

  • University Degree and minimum 2 years of prior relevant experience
  • Experience working with working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
  • Experience with Salesforce
  • Experience identifying and working with C-level contacts preferred
  • Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred.
Benefits
  • Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
  • Life and disability insurance for our employees.
  • Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
  • Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays.
  • A variety of leave plans, including additional paid time off and other leaves.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales methodologyprospecting techniquessolution sellingnegotiationclosing salescustomer engagement programsvalue-based sellingaccount expansioncustomer onboardingopportunity forecasting
Soft skills
relationship buildingcommunicationcollaborationstrategic thinkingtactical executioncustomer focusadaptabilityproblem-solvingtime managementteamwork