Progress

Cloud Solutions Engineer

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • 🇧🇬 Bulgaria

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Job Level

Mid-LevelSenior

Tech Stack

CloudMicroservices

About the role

  • Ensure successful technical customer on-boarding by aiding customers in overcoming technical blockers, within product capabilities.
  • Work in close cooperation with Tech Support Engineers and customers to analyze problems and to deliver solutions.
  • Assists Tech Support Engineers in creating product documentation, demos, and other support resources.
  • Assist with the development and maintenance of customer setup automation.
  • Own the technical relationship with a portfolio of accounts, and partners with the other members of the account team to define and execute account strategy.
  • Act as the customers’ champion inside of Progress.
  • Participate in first-level 24/7/365 on-call team for resolving incidents and providing root cause analysis to customers.
  • Continuously get acquainted and remain updated of the product inner workings: architecture, components, API, features, documentation

Requirements

  • Professional experience as Cloud Solutions Engineer, or experience in DevOps / Software Engineering / Technical Support.
  • Experience with agile processes (scrum or others).
  • Some experience with IT Audit and Compliance process and tools.
  • Demonstrably superb communication and presentation skills.
  • Proficient written and verbal English language skills.
  • Good understanding of CI/CD tools and principles.
  • Familiarity with cloud native design patterns, microservices, and modern web scale architectures.
  • Ongoing interest in new technologies and techniques that can improve our products.
  • Willingness to learn and a growth mindset may substitute for specific qualifications above.
Benefits
  • Employee Stock Purchase Plan Enrollment.
  • 30 days paid annual vacation.
  • An extra day off for your birthday.
  • 2 additional days off for volunteering.
  • Premium healthcare and dental care coverage.
  • Additional pension insurance.
  • Well-equipped gym on-site with CrossFit equipment and a climbing wall.
  • Co-funded Multisport card.
  • Daycare Center for your little ones onsite.
  • Flexible working hours.
  • Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Cloud Solutions EngineerDevOpsSoftware EngineeringTechnical SupportCI/CDcloud native design patternsmicroservicesweb scale architecturesagile processesIT Audit and Compliance
Soft skills
communication skillspresentation skillswritten English skillsverbal English skillsproblem analysiscustomer advocacyteam collaborationgrowth mindsetwillingness to learntechnical relationship management