Progress

Partner Account Manager

Progress

full-time

Posted on:

Location Type: Hybrid

Location: Belen • 🇨🇷 Costa Rica

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio.
  • Manage a healthy relationship with key stakeholders among the assigned set of accounts.
  • Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit.
  • Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country.
  • Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue.
  • Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions.
  • Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role.
  • Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

Requirements

  • Technical software product sales & Latin America market experience
  • Bilingual in Spanish and English. Portuguese is desirable but not required
  • Solid communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholders
  • Ability to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges
  • Highly motivated self-starter with the ability to drive business independently
  • Solid working knowledge of SalesForce.com, LinkedIn Navigator, SalesLoft and Microsoft Office tools.
  • Excellent time management and organizational skills
  • Solid phone, interpersonal, and communication skills (written and verbal)
  • Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation.
Benefits
  • Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
  • Life and disability insurance for our employees.
  • Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
  • Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays.
  • A variety of leave plans, including additional paid time off and other leaves.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical software product salesaccount managementrevenue expansionupsellingcross-sellingforecastingcustomer retentioncustomer growth
Soft skills
communication skillslistening skillspresentation skillsmeeting facilitationproblem-solvingself-motivationtime managementorganizational skillsinterpersonal skills