Senior Manager, Global Compensation
Marsh McLennan
National Manager, Technical Teams
Progress Residential®
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage subject matter experts to provide outstanding customer service and timely resolution to resident requests relating to assigned service request
- Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their team
- Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing
- Manage and execute preventative maintenance program(s) to help improve resident satisfaction, better control costs, and maximize the life span of mechanical systems
- Coordinate efforts with local MSA resources when needed
- Monitor vendor capacity and performance
- Report program/MSA deficiencies to the National Director Technical Teams and make recommendations for improvement
- Work with vendors to ensure compliance with program policies and procedures
- Comply with the Company’s national procurement policy and program
- Communicate effectively with vendors and local market members
- Comply with all Company applicable policies and health and safety rules and regulations
- Complete all assigned service improvement research projects as assigned
Requirements
- 5 or more years of experience with operations and maintenance in multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation
- High school diploma or equivalent required
- Valid Driver's License required
- Ability to work flexible hours which may include some evenings
- Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
- Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
- Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area
- Extensive knowledge of Residential Electrical Mechanical and Technical processes, components and systems.
Benefits
- Comprehensive healthcare coverage for you and your family
- Parental leave
- Paid time off
- 401k match
- 10 paid holidays
- Performance-based bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementmaintenance managementpreventative maintenancecost estimationscope of work reviewresidential electrical systemsmechanical systemsconstruction managementvendor managementproject management
Soft skills
effective communicationteam managementcustomer serviceproblem-solvingflexibilityorganizational skillsinterpersonal skillsleadershiptime managementcollaboration
Certifications
high school diplomavalid driver's license
