Director of Performance Analytics – Global Specialty
The Hartford
SQLTableau
Regional Service Director
Progress Residential®
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Provides operational analysis, guidance, subject matter expertise, training and follow-up needed to achieve the MSA and company goals
- Assists in establishing policies, processes, procedures and standards for Service and Turns
- Provides support to the Regional Director/VP and helps establish the strategic direction of company goals, initiatives and processes
- Ensures that appropriate and consistent business requirements are established and met within the group
- Plays a critical role in the roll-out and training of policies and procedures for the company
- Optimizes performance and results as the Subject Matter Expert for all RTS related operations
- Identifies Best Practices and promotes a culture of innovation to improve processes/procedures, while recognizing and rewarding top performance
- Guides the market RTS personnel to reduce volume and timelines of homes in down status
Requirements
- High School graduate required
- College degree preferred
- 15 or more years of experience as a residential regional maintenance supervisor; regional or director level experience is required
- Experience in managing multiple staff members over a geographic region
- Extensive knowledge of scoping, contracting, plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation systems and pricing as they relate to single family residential homes
- Mastery of general IBC building codes and rental property health and safety regulations
- Excellent oral and written communication
- Ability to work efficiently and to multi-task
- Proven record of working independently and with minor supervision
- Must have a valid Driver’s License and reliable transportation
- Must be willing to travel 50% or more depending on the needs of the Markets
- Ability to work flexible hours which may include some weekends and after-hours emergencies
- Advanced computer skills. Experience in Excel, Word, Outlook, PowerPoint, Salesforce and Yardi Voyager preferred
Benefits
- Comprehensive healthcare coverage for you and your family
- Parental leave
- Paid time off
- 401k match
- 10 paid holidays
- Competitive compensation including a performance-based bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational analysisscopingcontractingplumbingelectricalHVACflooringapplianceslandscapingirrigation systems
Soft skills
communicationmulti-taskingindependent workleadershiptrainingguidanceinnovationperformance optimizationpolicy establishmentprocess improvement
Certifications
valid Driver’s License
