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Utility Administrator
Progress Residential®Utility Administrator performing utility activations for a property management company. Reviewing daily reports and communicating with vendors and market operations effectively.
About the role
Key responsibilities & impact- The Utility Administrator is a member of the Central Property Management Operations team and performs utility activations directly through both providers and 3rd party vendors.
- Utility Administrators also review and update activity reports on a daily basis and communicate effectively via email, phone, and fax with our vendors and market operations.
- Coordinate utility activations for newly acquired properties, including obtaining and uploading proof of ownership and any other documentation required by utility provider.
- Ensure accurate and efficient communication with the Utility Management System vendor regarding payment of existing utility bills.
- Closely monitor the existing portfolio of properties and troubleshoots any issues relating to activations or interruptions in service.
- Reviews reports from Utility Management System vendor to track progress and ensure accuracy.
- Communicates with the company’s local market teams across the country on activation status of utilities and relays this information to all appropriate parties.
- Responsible for maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person.
Requirements
What you’ll need- High school diploma or equivalent required.
- Previous property management experience in either the single family or multi-family rental industry.
- Proven record of providing exceptional customer service to field locations.
- Working knowledge of MS Word and Excel with the ability to perform basic formulas in Excel.
- Proficiency in Yardi is required with 1-3 years previous work experience in leasing and administrative services using Yardi.
- Salesforce experience a plus.
- Strong organizational skills with exceptional attention to detail.
- Ability to thrive in a dynamic, fast-paced environment.
- Maintains regular attendance and excellent punctuality.
- Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities.
- Excellent oral and written communication skills.
- Honest, ethical and able to maintain confidentiality in a business setting when necessary and required.
Benefits
Comp & perks- Competitive Compensation - Including performance-based bonuses that reward your contributions.
- Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
- Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
- Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
- A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
YardiMS WordExcelbasic formulas
Soft Skills
customer serviceorganizational skillsattention to detailcommunication skillsethical behaviorconfidentiality
Certifications
high school diploma