Field Engineer

• Provide onsite support primarily in the U.S., through maintenance and troubleshooting services.
• Recommend parts and service solutions to improve machine uptime, maintenance and operation.
• Perform proactive service tasks including troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up.
• Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting.
• Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement).
• Act as the primary link between customer and Profound as needed.
• Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field.
• Perform calibration of company products as required.
• Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products
• Investigate methods of increasing efficiency in MR testing and development activities.
• Regularly participate in MRI phantom testing activities for new product revisions.
• Support executing and improvement of field service strategy for Profound products.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance.
• When required, enter parts orders, generate and follow-up parts quotes.
• Work with IT departments at customer sites for proper equipment networking.
• Contribute to the establishment of a professional service team at the company.
• Responsible for creating documentation and electronic reference material to support the field service of products.

Field Service Engineer

Field Engineer 1

Field Service Engineer 1 – Seattle

Field Service Engineer 1 – Seattle, WA

Customer Service Engineer – Union