Profitroom

Enterprise Customer Success Manager

Profitroom

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇹🇭 Thailand

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Job Level

Mid-LevelSenior

About the role

  • Serve as the primary contact for enterprise-level hotel groups across APAC and additional assigned regions.
  • Build strong, long-term strategic relationships with senior stakeholders including Directors of Revenue, Commercial Leaders, and Group Executives.
  • Navigate complex organisational structures and multi-property requirements.
  • Lead quarterly business reviews, presenting performance insights and growth opportunities.
  • Manage and optimise the full suite of Profitroom solutions like Email Marketing, Guest Messaging, etc.
  • Provide high-level enterprise support through training and collaborating with technical, product, and marketing teams.
  • Achieve enterprise revenue targets and account-level budget goals.
  • Conduct regular audits of the guest journey and optimise product revenue streams across multi-property groups.

Requirements

  • Proven experience in Enterprise Account Management or Customer Success in hospitality or travel tech.
  • 5+ years in hotel revenue management, ideally with luxury or multi-property groups.
  • Strong understanding of e-commerce, booking flows, and digital revenue strategy.
  • Experience with PMS migrations, booking engine optimisation, and channel management ecosystems.
  • Ability to influence senior stakeholders and present at executive level.
  • Strong analytical skills with the ability to interpret complex performance data.
  • Consultative problem-solver with a record of driving commercial growth.
  • Ability to manage large portfolios with strong prioritisation and attention to detail.
  • Fluency in English required; Thai language is a strong advantage.
  • Additional APAC languages beneficial.
  • Willingness to travel across APAC and other assigned regions.
Benefits
  • Take Time Off: 24 paid days off annually for B2B contracts + local public holidays.
  • Enjoy Work-Life Balance: Fully remote role with flexible working hours.
  • Explore the World: Annual “Work with Us, Travel with Us” hotel vouchers.
  • Grow Your Skills: English language classes along with a dedicated team development fund.
  • Stay Healthy: Co-financed life and medical insurance, sports facility access, and mental health support.
  • Share hospitality: extra paid CSR/volunteering days each year.
  • Join Celebrations: Company retreats, events, wedding & baby packs, and referral program.
  • Transparent Culture: Flat hierarchy and open communication channels.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Enterprise Account ManagementCustomer Successhotel revenue managemente-commercebooking flowsdigital revenue strategyPMS migrationsbooking engine optimisationchannel management ecosystemsperformance data analysis
Soft skills
relationship buildinginfluencing senior stakeholderspresentation skillsconsultative problem-solvingcommercial growthprioritisationattention to detailanalytical skills