Customer Success Manager
Proemion
full-time
Posted on:
Location Type: Hybrid
Location: Hasselt • 🇧🇪 Belgium
Visit company websiteJob Level
JuniorMid-Level
About the role
- Success planning and enablement: Develop and complete Success plans based on customer goals, company and departmental KPIs (retention, customer value etc.)
- Accelerate time-to-value for customers by proactively facilitating a smooth customer experience
- Build and manage stakeholder relationships of the customers in your portfolio
- Comprehend customer’s business needs and tailor the TrendMiner Customer Journey to deliver business value
- Identify, log and discuss risks/opportunities about renewal, value, and expansion
- Proactively create and execute action plans to resolve identified risk
- Collaborate with sponsors and project managers to drive TrendMiner value, adoption and satisfaction & ensure smooth contract renewals and upsell
- Support TrendMiner customers in the use of TrendMiner as their analytics toolbox, together with the Data Analytics Engineers in our Customer Success team
- Support and collaborate with the sales team by offering customer insights
- Collaborate with the Product team to define requirements for future TrendMiner features
Requirements
- B.Sc. in a commercial or technical study or equivalent relevant experience
- 2+ years of experience in Customer Success Management, especially in a B2B software company
- Proficient in German and English, both speaking and writing
- Previous experience using data analytics
- You understand the processing industry (Chemical, Oil & Gas, Food & Bev, etc.)
- Experience in managing projects and handling changes
- Capable of handling multiple, complex projects at the same time
- Takes the initiative when working with customers and teammates
- Focused on delivering value to TrendMiner's customers
- Strong interpersonal skills that help build trusted relationships with clients
- Excellent at organizing, prioritizing tasks, and managing time effectively
- Ready to travel to work directly with customers, up to 15%
Benefits
- Competitive salary and benefits package, including a company car or mobility budget
- Flexible remote work policy or fully remote outside of Belgium
- Career growth and development opportunities in a rapidly expanding company
- Personal Learning and Development budget and guidance
- Company managed and external training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsproject managementrisk managementcustomer success management
Soft skills
interpersonal skillsorganizational skillstime managementinitiativerelationship building
Certifications
B.Sc. in commercial or technical study