ProductWind

Client Success Manager, eCommerce

ProductWind

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the client relationship
  • Serve as the primary point of contact for a portfolio of SMB, enterprise, and agency customers.
  • Lead onboarding, ensuring a smooth transition from Sales to Client Success and rapid time-to-value.
  • Train clients on ProductWind’s platform and workflow best practices.
  • Guide campaign strategy in partnership with internal execution teams to ensure alignment with client goals and optimal platform performance.
  • Proactively analyze account health and campaign performance to identify optimization opportunities.
  • Provide strategic recommendations that empower clients to become platform champions and product experts.
  • Encourage testing of all available solutions to maximize value and drive credit consumption toward burn-down goals.
  • Translate performance data into clear, actionable insights for clients.
  • Build trusted advisor relationships with key stakeholders, influencing strategic decisions.
  • Proactively address engagement risks and maintain account health.
  • Identify and execute upsell, cross-sell, and expansion opportunities.
  • Partner with Operations, Sales, and Product to share customer insights and influence product innovation.
  • Act as the voice of the customer internally, advocating for features and improvements that enhance client outcomes.

Requirements

  • 3+ years in client success, account management, or eCommerce campaign management.
  • Hands-on experience with Amazon and other marketplaces (Target, Walmart preferred).
  • Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems, with prior hands-on campaign execution experience highly beneficial for guiding clients—though day-to-day execution is handled by another team.
  • Proven ability to manage multiple accounts and campaigns in a fast-paced, high-growth SaaS environment.
  • Strong communication, problem-solving, and project management skills.
  • Ability to analyze performance data, conduct account audits, and present actionable recommendations.
  • Self-starter who thrives in ambiguity and adapts quickly to change.
  • Able to travel ~25% and based in a location with reliable travel access to major hubs.
Benefits
  • Unlimited PTO
  • Choice of medical insurance (US and Canada)
  • Extended holiday time-off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementeCommerce campaign managementAmazonmarketplaceseCommerce advertising strategiesPaid SearchSEORetail Mediadata analysis
Soft Skills
communicationproblem-solvingproject managementself-starteradaptabilityrelationship buildingstrategic thinkinginfluencingproactive engagementanalytical thinking