Senior Customer Success Manager
Procurement Sciences AI
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Maryland • United States
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Salary
💰 $90,000 - $120,000 per year
Job Level
About the role
- Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform.
- Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives.
- Develop and execute customer success plans, identifying opportunities for increased adoption, engagement, and value realization.
- Provide training and support to clients, ensuring they have the knowledge and resources needed to effectively leverage our platform.
- Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions.
- Analyze client data and feedback to identify trends, pain points, and opportunities for enhancing our platform and service offerings.
- Contribute to the development of customer success best practices, methodologies, and documentation.
- Serve as an advocate for our clients, providing feedback and insights to drive product enhancements and innovations.
Requirements
- 7-10 years in a customer success or account management role, preferably in the government contracting or procurement-related B2B SaaS space.
- Deep understanding of the government contracting industry, with experience in roles such as Proposal Writer, Proposal Manager, Solutions Architect, BD Analyst, Capture Manager, or similar related background.
- Experience with Enterprise level accounts.
- Strong analytical skills, with the ability to understand and address complex customer pain points.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Proficiency in data analysis and the ability to derive actionable insights from customer data.
- Bachelor's degree in Business, Communications, or a related field.
- U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer success plansstrategic guidanceclient trainingcustomer feedback analysisbest practices developmentB2B SaaSEnterprise level account management
Soft Skills
relationship buildingcommunication skillsinterpersonal skillsanalytical skillsproblem-solvingcollaborationadvocacy