Customer Success Engineer II, SMB

Procore

Customer Success Engineer II driving success for Procore’s SMB customers. Providing product recommendations and fostering adoption of construction technology solutions in a hybrid working environment.

Posted 6/13/2026full-timeHeredia • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
Drive in product demonstrations and coordinate multiple technical resources, both internal and external
Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.
Develop a mastery of Procore’s products, professional services, and industry best practices
Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices

Requirements

What you’ll need

2+ years of Construction industry expertise
2+ years of Customer Success, Professional Services, Technical Pre-Sales experience
Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer preferred
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety

Benefits

Comp & perks

generous paid time off and leave options
healthcare coverage
career development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer analyticsProcore platformproduct demonstrationstechnical account managementpresentation skillsanalytical skillsproblem-solving skillsproject managementbiddingprocurement

Soft Skills

communication skillscollaborationmentoringteam cultureresponsivenesscustomer servicecross-functional teamworktime managementadaptabilityleadership

Certifications

Bachelor’s degree in Construction ManagementBachelor’s degree in Civil EngineeringBachelor’s degree in Mechanical EngineeringBachelor’s degree in Information SystemsBachelor’s degree in Computer Science