Procore

Digital Customer Success Manager

Procore

full-time

Posted on:

Location Type: Remote

Location: Louisiana • Texas • United States

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Salary

💰 $63,232 - $86,944 per year

Job Level

Junior

About the role

  • Manage a digital book of business, engaging customers through a digital-first model to drive retention and growth.
  • Drive adoption and expansion through strategic touchpoints, campaigns, webinars, and automated outreach.
  • Analyze customer health signals (usage, engagement, lifecycle stage, risk indicators) to guide proactive engagement.
  • Prioritize outreach based on revenue potential, risk level, expansion opportunities, and lifecycle stage.
  • Respond to inbound customer inquiries, troubleshoot issues and ensure timely resolution.
  • Collaborate cross-functionally with Support, Sales, Product, and RevOps to improve customer outcomes and segmentation models.
  • Monitor product adoption and deliver enablement resources such as walkthroughs, guides, and best practices aligned to customer goals.
  • Contribute to scalable success programs by improving digital plays, automation workflows, and identifying friction points.

Requirements

  • 1+ years of experience in Customer Success, Account Management, or Customer Operations
  • Experience managing a high-volume book of business in a digital or scaled customer engagement model
  • Strong analytical skills with experience using CRM and product analytics tools
  • Experience in SaaS or technology-driven environments preferred
  • Data-driven mindset with the ability to interpret usage trends and engagement signals
  • Excellent prioritization, time management, and multitasking abilities
  • Clear written and verbal communication skills with a customer-centric approach to problem-solving
  • Familiarity with customer success tools and programs, such as Salesforce, Gainsight, HubSpot, health scoring models, or digital engagement campaigns.
Benefits
  • Generous paid time off and leave options
  • Healthcare coverage
  • Career development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementcustomer operationsanalytical skillsdata interpretationusage trend analysisengagement signal analysis
Soft Skills
prioritizationtime managementmultitaskingwritten communicationverbal communicationproblem-solvingcustomer-centric approach