IT Support

• Provide technical support for end-users and system components, including troubleshooting hardware, software, networking, and other system-related issues.
• Deploy, configure, maintain, and monitor IT systems such as computers, servers, printers, and mobile devices
• Assist with the implementation of system updates, patches, and upgrades
• Maintain accurate inventory and documentation of IT assets
• Adhere to IT policies and procedures related to security, data backup, disaster recovery, and software licensing compliance
• Support onboarding and offboarding processes, including provisioning and deactivating user accounts, hardware, and software access
• Stay current with technology trends, tools, and best practices relevant to the role
• Escalate complex issues to senior IT staff or external vendors and assist with resolution
• Collaborate on IT projects and initiatives as assigned
• Perform other duties as needed to support departmental operations
• May occasionally involve standing, walking, bending, and lifting IT or office equipment and supplies

IT Specialist

Helpdesk Technician Level III

Senior Staff Program Manager – Enterprise Architecture

Unit Manager

Tier 2 Help Desk Technician

IT Specialist