ProCaps Laboratories

Training Vitamin Specialist – Call Center

ProCaps Laboratories

full-time

Posted on:

Location Type: Hybrid

Location: Henderson • Nevada • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $22 per hour

About the role

  • Provide excellent customer service and sales support with a commitment to customer satisfaction
  • Promote company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products
  • Progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
  • Educate customers on ingredients, features, benefits and use of company products
  • Document customer inquiries and actions on tracking system and/or by completing logs
  • Manage steady volume of calls on a daily basis and prioritize follow-through
  • Identify issues and trends to improve overall customer service and productivity
  • Contribute to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
  • Perform other duties and responsibilities, as assigned

Requirements

  • High school diploma or GED required
  • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
  • Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
  • Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
  • Ability to make decisions and exercise good judgment in a fast-paced structured environment
  • The ability to comfortably apply consultative sales techniques
  • Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
  • Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
  • Must be a motivated self-starter who thrives in a team-oriented environment
  • A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
  • Ability to successfully complete ongoing training requirements
  • Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
  • Must be willing to work overtime or on weekends, as the workload demands
Benefits
  • Excellent Medical, Dental & Vision Insurance $0 when you qualify for the Wellness Program!
  • Paid Time Off, Eight (8) Company Holidays
  • 401k with 4.5% match
  • 100% Company Life Coverage
  • 100% Short Term Disability Coverage
  • Gym Membership Fee Reimbursement
  • Vitamin Allowance + Discounts
  • Company-Funded HS ($1,600/year)
  • Cash Reward Employee Referral Program
  • Pet Insurance
  • Fantastic work environment that focuses on Safety, Quality, Community, and amazing people.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales supportconsultative sales techniquesdata entryMS WordExceltracking systemproblem solvingcall center metricsnatural supplementation
Soft Skills
communicationcustomer satisfactiondecision makingjudgmenttactdiplomacypatiencemotivationteam-orientedflexibility
Certifications
high school diplomaGED