ProCaps Laboratories

Call Center Representative

• Provide excellent customer service and sales support with a commitment to customer satisfaction
• Promote company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products
• Progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
• Educate customers on ingredients, features, benefits and use of company products
• Document customer inquiries and actions on tracking system and/or by completing logs
• Manage steady volume of calls on a daily basis and prioritize follow-through
• Identify issues and trends to improve overall customer service and productivity
• Contribute to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
• Perform other duties and responsibilities, as assigned

Training Vitamin Specialist – Call Center