Probook

Artificial Intelligence

• Review and listen to calls handled by Probook AI’s AI CSR to ensure all customer-specific expected behaviors, scripts, and workflows are followed accurately
• Annotate and document detailed agent feedback directly into customer-specific databases
• Identify trends, errors, or deviations and log issues in the company issue tracker, creating actionable tickets for internal teams
• Verify booking accuracy for all appointments scheduled by the AI CSR
• Validate the legitimacy of true booking opportunities, ensuring bookings meet defined criteria
• Annotate a minimum of 120 calls per day with accuracy and consistency
• Provide clear, actionable feedback and improvement suggestions to enhance the AI CSR’s booking performance and customer experience
• Collaborate with internal teams (QA, Product, Engineering, Operations) to support continuous improvement initiatives

AI Annotator