Customer Care Representative

Probe CX

Remote Customer Care Consultant answering inbound calls for Probe CX, a global customer-experience services company. Advising Australian families and carers on home-care and independent-living services.

Posted 8/14/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills while effectively managing inbound calls in a fast-paced contact centre environment. Proficient in PC literacy and capable of utilizing multiple computer platforms to meet output and quality KPIs.

Highest-signal resume keywords

Exceptional Customer Service SkillsInbound Call ManagementPC LiteracyStrong Multitasking SkillsClear Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Windows 11Multiple Computer PlatformsHeadset With MicrophoneAndroid 14IOS 16

Certifications & Qualifications

National Police Clearance

Industry Keywords

Contact Centre EnvironmentIndependent LivingCommunity Well-BeingQuality KPIsRotational Roster

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Answer inbound calls from families and carers
Provide information and discuss available options
Advise on services supporting independent living at home
Advise on short-term and long-term care solutions
Manage inbound calls in a fast-paced contact centre environment
Meet output and quality KPIs and competencies
Support customers while contributing to community well-being

Requirements

What you’ll need

Australian based role
Must have full work rights to work within Australia
Must reside in Victoria, New South Wales, or Queensland
Must be available for a rotational roster between Monday–Friday 7am–10pm and Saturday 9am–4pm AEST
Must work full-time, 38 hours per week across 5 shifts per week
Must complete a National Police Clearance
Exceptional customer service skills
PC literacy and experience using multiple computer platforms and software
Ability to manage inbound calls in a busy contact centre environment
Strong multitasking skills
Clear verbal and written communication skills
Eagerness to learn and stay updated on process changes
Ability to meet output and quality KPIs and competencies
Windows 11 PC or laptop with i5 processor, 8GB RAM or equivalent
Minimum 50 Mbps download and 20 Mbps upload speed
Anti-virus installed and Windows Defender enabled
Two standalone monitors, excluding laptop screen
Reliable hardwired NBN internet connection; no hotspotting or tethering; Starlink not approved
Headset with microphone
Android 14 or iOS 16 or above smartphone
MacBooks are not compatible with the system

Benefits

Comp & perks

Paid training
Access to additional support while settling in
Financial and non-financial incentives
Career progression and development opportunities
Internal career pathways
Robust wellness program
24/7 personal safety and support service
Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment
Employee Referral Program with potential bonus
Accessibility adjustments throughout the recruitment process