Probe CX

Analyst – Intelligent Automation

Probe CX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudITSMRPAServiceNow

About the role

  • Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs.
  • Provide clear, professional updates and resolutions to clients via email and ticketing systems.
  • Build rapport with client stakeholders through effective communication and regular updates.
  • Conduct and participate in client-facing meetings to discuss ticket status, issues, and improvements.
  • Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance.
  • Work closely with senior consultants and technical teams to resolve complex issues.
  • Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.

Requirements

  • Strong written and verbal communication skills with excellent email etiquette.
  • Ability to manage multiple tickets and priorities in a fast-paced environment.
  • Basic understanding of IT service management tools (e.g., ServiceNow).
  • Interest in automation (UiPath and Power Platform), cloud platforms (Azure), and data analysis.
  • Comfortable in client-facing situations and able to present updates confidently.
  • Exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI).
  • Familiarity with UiPath RPA and Azure services.
  • Knowledge of ITIL principles or service management best practices.
Benefits
  • Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
  • Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
  • Join us in celebrating you and your 100% authentic self!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Power PlatformUiPathAzure servicesdata analyticsIT service managementPower AppsPower AutomatePower BIUiPath RPAITIL principles
Soft skills
written communicationverbal communicationemail etiquettetime managementclient-facing skillspresentation skillsrapport buildingproblem-solvingadaptabilityteam collaboration