Application Service Consultant – ERP

Proalpha

Application Service Consultant providing technical and functional support for ERP systems at Proalpha Group. Engaging with customers to resolve inquiries, perform analysis, and ensure business process continuity.

Posted 7/6/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

In the Data Exchange team you support our customers with functional and technical questions related to Proalpha ERP. Your focus is on analyzing, assessing and resolving support cases. In this role you combine technical understanding with process knowledge and ensure stable operations in customer systems.
Customer support: You handle functional and technical inquiries from our customers using ServiceNow and take responsibility for selected subject areas.
Analysis: By performing detailed error analyses on customer and reference systems, you identify root causes and ensure smooth business processes.
Communication: In interaction with customers (by phone and in writing) as well as with internal specialist departments (e.g., development), you coordinate solutions and ensure transparent alignment.
Professional development: You set individual professional priorities, continuously expand your expertise and actively contribute to new topics.

Requirements

What you’ll need

Successfully completed degree or vocational training in a technical or commercial field
Experience with ERP software, technical support processes and handling customer inquiries
Technical understanding, confident use of IT and modern software solutions, analytical skills
Service-oriented and structured way of working, strong communication skills, initiative and enthusiasm for varied tasks
Very good German skills and good English skills for communication in an international environment

Benefits

Comp & perks

Flexible working time models, home office, workation, time credit account (e.g., for a sabbatical)
Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, development discussions
Open communication, first-name culture, team spirit, respect, appreciation, joint team and company events
Structured onboarding program, Employee Assistance Service, Wellhub, JobRad (company bike leasing), employee offers, company pension scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP SoftwareTechnical SupportAnalytical SkillsIT ProficiencySoftware Solutions

Soft Skills

Service-OrientedStructured WorkingStrong Communication SkillsInitiativeEnthusiasm