IT Support Technician

Proactive Technology Management

IT Technician providing technical support in hybrid settings and diverse client environments around Newark. Responsibility includes troubleshooting, setup of networks, and maintaining client relations.

Posted 4/25/2026full-timeNewark • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudFirewalls

About the role

Key responsibilities & impact

Providing excellent customer service and technical support in various client environments
Working closely with a single client supporting multiple locations around Newark
Shadowing and learning team processes during the initial weeks
Participating actively in troubleshooting and on-site projects
Assisting in setting up customer networks from cloud to keyboard
Maintaining configuration and providing ongoing support for network infrastructure

Requirements

What you’ll need

5+ Office 365 and Windows Server experience
5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ Network Setup experience (installing AP's, switches, and firewalls)
Extensive experience in virtualization and networking
Above and beyond customer service.
Good To Have:
Bachelor's degree
IT-related certifications
MSP Experience
Dental IT Experience (big plus)

Benefits

Comp & perks

Full Medical Benefits
2 Weeks Paid Vacation
Full Time
Dental & vision insurance
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Office 365Windows ServerFirewall troubleshootingNetwork SetupVirtualizationNetworking

Soft Skills

customer servicetechnical supporttroubleshooting

Certifications

IT-related certifications