Pro Talent HR

Operations Supervisor

Pro Talent HR

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Lead and support a full-function team in client operations.
  • Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance.
  • Allocate resources daily and weekly to adjust team focus towards goals attainment.
  • Support company and team vision and values through role modeling and coach desired behaviors.
  • Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management.
  • Setting performance goals and delivering ongoing feedback.
  • Lead the team to resolve escalated client issues efficiently and effectively.
  • Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles.
  • Partner with other managers and senior leaders on special projects, reporting and process improvement.

Requirements

  • Must be 18 years of age
  • 2+ years of customer care or client relations experience, preferably in a lead or supervisory role
  • Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities
  • Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members
  • Passion for developing others including teambuilding, coaching, and mentoring
  • Clear communicator
  • Ability to work in an autonomous environment where you can be a self-directed, independent worker
  • Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen.
Benefits
  • Work with a team of smart, creative, fun and highly motivated people.
  • Continue to learn with ongoing training, career pathing, and supportive leaders.
  • Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match.
  • Paid Time Off of 3 weeks and 11 Paid Holidays.
  • Flexible Work Arrangements: Work from the enjoyment of your home office.
  • Awesome Culture: Be part of Guidants award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
  • Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client servicesplan administrationquality assuranceperformance goalsprocess improvement
Soft Skills
interpersonal leadershipemotional intelligenceteam conflict resolutionmotivating team membersteambuildingcoachingmentoringclear communicationautonomous workinclusive workplace