Field Account Manager

Pro Serv Food Equipment

Field Account Manager serving as the face of Pro-Serv for key account customers. Responsible for maintaining relationships through in-person visits and operational follow-up.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Visit key account customers regularly to maintain relationships and ensure customer satisfaction
Follow up on open quotes and assist in closing sales opportunities
Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions
Assist customers with service concerns and help coordinate resolutions internally
Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams
Represent Pro-Serv professionally at customer locations
Help identify customer needs and communicate them internally
Review customer concerns, recurring issues, and opportunities for improvement
Assist with customer retention and long-term relationship development
Maintain detailed notes and communication updates within company systems
Support growth initiatives across all Pro-Serv divisions

Requirements

What you’ll need

Strong communication and relationship-building skills
Professional appearance and attitude
Self-motivated and organized
Ability to work independently and manage schedule efficiently
Strong follow-up and customer service skills
Sales or account management experience preferred
Experience in commercial service industries is a plus
Basic understanding of HVAC, Refrigeration, Cooking Equipment, or Facility Services preferred
Valid driver’s license required

Benefits

Comp & perks

Competitive Pay
Company Vehicle Allowance (if applicable)
Company Phone & Tablet
Career Growth Opportunities
Strong Team Environment
Ongoing Training & Development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HVACRefrigerationCooking EquipmentFacility Services

Soft Skills

communication skillsrelationship-building skillsself-motivatedorganizedindependent workschedule managementfollow-up skillscustomer service skills

Certifications

valid driver’s license