Customer Experience – Email, Chat & Phone
PRO LC GROUP
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $25,000 - $64,500 per year
About the role
- Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
- Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
- Deliver clear guidance by identifying client needs and walking them through the best available options
- Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements
- Collaborate with internal teams to help resolve escalated or complex situations professionally
- Ensure a smooth and satisfying client experience through proactive follow-up and support
Requirements
- Must be 18 years of age or older
- Prior experience in customer service, hospitality, call center, or virtual support roles is preferred
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities in a remote setting
- Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
- Must have a reliable internet connection
Benefits
- 100% remote role with flexible scheduling options
- Daily pay option available
- Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
- Supportive, growth-focused team environment
- Ongoing training, coaching, and professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsorganizational abilitiesmultitasking abilitiesclient assistanceproblem-solvingcollaborationproactive follow-upcustomer servicehospitalityvirtual support