Customer Service Representative, Call Center Agent, Customer Support
Pro-Idee
full-time
Posted on:
Location Type: Office
Location: Aachen • Germany
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About the role
- Professional, service-oriented handling of customer calls and messages
- Competent advice and comprehensive support for customers with questions about products, services and processes
- Careful recording and continuous updating of customer data in our systems
Requirements
- Existing training or experience will be applied as required and further developed
- Excellent verbal and written communication skills in German and ideally in additional languages
- Friendly, service-oriented personality
- Strong customer focus
- Ability to familiarize yourself with new product ranges and systems
- Team player with a willingness to work in a dynamic environment
Benefits
- Open corporate culture: Creating individual perspectives together
- Work-life balance: Structured working hours & remote work
- Employee discounts
- Family business: We provide a childcare subsidy
- Parking right outside
- Company sports club: Whether a run, badminton, or stand-up paddle – there’s something for everyone
- Joint employee events and team activities
- Contribution to the occupational pension scheme
- Healthy variety: Daily fresh fruit, beverages and massage offers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent verbal communicationexcellent written communicationfriendly personalityservice-orientedstrong customer focusteam playerwillingness to work in a dynamic environment