Pro AV Solutions

Operations

• Lead and manage service operations across the VNOC, Service Coordinators, and field service teams
• Ensure service delivery aligns with SLAs, KPIs, and customer commitments
• Act as the primary escalation point for major incidents and critical service issues
• Drive operational performance, service optimisation, and continuous improvement initiatives
• Oversee ITSM processes including Incident, Problem, Change, and Configuration Management
• Improve workflows, reporting, monitoring, and operational efficiencies
• Lead service reviews, reporting, and stakeholder communications
• Support capability development, coaching, and performance management across service teams
• Foster a collaborative, customer-focused culture built on ownership and accountability

Service Operations Manager

Bookkeeper

• Manage day-to-day accounts payable and accounts receivable operations
• Process supplier invoices, credit notes, and staff reimbursements accurately and within agreed timeframes
• Generate and issue customer invoices in line with business workflows
• Accurately apply incoming payments and receipts within the ERP system
• Monitor outstanding customer accounts and follow up on overdue balances
• Prepare and send customer statements
• Perform supplier and customer account reconciliations
• Investigate and resolve discrepancies, queries, and disputes in a timely manner
• Assisting month-end and year-end closing activities, including accruals, reporting, and reconciliations

Service Operations Manager

Accounts Officer