Provide Tier III troubleshooting support
Advise stakeholders on technical direction for IT services and solutions
Partner with Security to implement best practices and remediate any gaps
Integrate various best of breed SaaS products for a seamless user experience
Automate all IT processes from hardware acquisition, user provisioning, onboarding/offboarding, and any other manual process
Help guide the implementation and integration of AI workflows within the company.
Work independently and collaboratively on long term projects that support business objectives.

Requirements

7+ years of experience as an IT Systems Engineer
Experience scripting against REST and other common API protocols
At least 3 years of managing cloud based SaaS tools and products
Ability to define risks both in technical and non-technical terms with business-relevant language
Strong experience with the ability to architect and implement automation strategies
A positive attitude and a great customer experience mindset
Experience with managing devices in an MDM environment
Experience managing SSO applications in an IdP
Experience building system integrations using documented APIs
Experience with team-based GitHub collaboration and GitOps workflows
Excellent verbal, written, and interpersonal communication skills with the ability to present complex ideas in a clear, concise fashion to technical and non-technical groups

Benefits

Company-subsidized medical, dental, & vision plans
401(k) plan with company match
Annual bonus
Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!)
Generous paid leave programs, including 16-week paid parental leave and disability benefits
Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
Company-wide in-person events and team outings
Lifestyle enhancement program
Company equipment provided (Windows & Mac options)
Annual performance reviews with opportunities for growth and career development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Tier III troubleshootingscriptingRESTAPI protocolscloud-based SaaS managementautomation strategiesMDM environmentSSO applicationssystem integrationsGitHub collaboration

Soft Skills

customer experience mindsetcommunication skillsinterpersonal skillsability to present complex ideasindependent workcollaborative workpositive attituderisk definitionbusiness-relevant languagelong term project management