Patient Care Administrator, Healthcare Experience Preferred

Private Medical

Patient Care Administrator delivering exceptional concierge services for patients in a growing private medical practice. Collaborate with medical professionals to enhance patient care experience.

Posted 5/9/2026full-timeSan Francisco • California • 🇺🇸 United StatesJunior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Provide concierge services for patients, comprised of helping with prescriptions, patient interface with other offices and hospitals, appointments, follow-ups, tracking appointments, facilitating patient needs, and developing a sincere relationship
Respectful, responsive email and phone communication with both prospective and current patients
Warmly greet and help patients with check in/out
Schedule appointments for physician with corresponding reminders
Coordinate and track outside consults, tests, and imaging studies for patients
Obtain prior authorizations for prescriptions and diagnostic companies
Upload labs and other outside documentation into Electronic Medical Record (EMR)
Answer and triage phone calls
Other assigned responsibilities and projects as needed

Requirements

What you’ll need

Bachelor's Degree preferred, preferably in a science or medically-related field
1 year of experience required, healthcare experience preferred
Advanced computer literacy, primarily with Apple computers, and tech-savvy comfortableness working in a paperless environment (EHR enabled)
Proven track records of providing extraordinary customer service
Excellent critical thinking and communication skills
Autonomous, responsible, and proactive – exceptional professional, poise and sophistication are a must, equivalent to being a C-level executive assistant or reception at a luxury hotel
Enthusiastic and passion for our mission
Tenacity to follow through and close the loop on both quick and long-tail responsibilities
Excellent verbal and written communication skills
Exceptional ability to multi-task and properly self-prioritize, with efficiency and high productivity
Adept with technology applications and services

Benefits

Comp & perks

401(k) with a match (up to 3% of salary)
Robust health benefits
3 weeks of paid time off
10 paid holidays off & 1 floating holiday

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecritical thinkingappointment schedulingprior authorizationmulti-taskingEHREMRdocumentation managementpatient interfacetracking appointments

Soft Skills

communication skillsproactiveresponsibilityprofessionalismenthusiasmtenacitypoisesophisticationautonomyefficiency

Certifications

Bachelor's Degree