Private Label Staff

OCM and Communications Consultant

Private Label Staff

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERPOracleServiceNow

About the role

  • Proactively assist in the delivery of engagement activities and manage the completion of deliverables
  • Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team
  • Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff
  • Guide client and internal subject matter expert conversations toward effective outcomes
  • Develop strategies to solve complex OCM challenges for our clients
  • Contribute to the development of the team s industry acumen and capabilities through contribution to internal firm initiatives
  • Lead key components of change management projects and teams to develop and implement change strategies and plans
  • Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change
  • Lead the creation of content for stakeholder engagement regarding planned changes what s in it for me, why it matters, how it’s done, and the program's status
  • Execute change readiness surveys and business readiness assessments with stakeholder groups, analyzing results to identify barriers to change and addressing barriers through change management support
  • Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives
  • Track and report the status of change programs, including key metrics and risks
  • Support the development and continuous improvement of change management methodologies and tools
  • Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

Requirements

  • Minimum of THREE to FIVE (3-5) years of experience
  • A Public Trust background check is required.
  • Bachelor's Degree; OR SEVEN (7) years' relevant experience may be used in lieu of Bachelor's Degree
  • Experience on an ERP Modernization Project/ Discovery Phase and Financial Management Implementation
  • Experience implementing technology systems and financial management systems; examples include Salesforce, ServiceNow, Workday, Oracle- Discovery Phase
  • Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products
  • Experience developing change readiness surveys and business readiness assessments to identify barriers to resistance and developing plans to address barriers
  • Experience developing and executing communication and engagement plans for a wide array of stakeholders
  • Organizational and project management skills
  • Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff
  • Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters.
  • The ability to work as part of a team and prioritize resources and time effectively