Pritchard Industries

Client Partner – Commercial, Corporate

Pritchard Industries

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Maine • United States

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Salary

💰 $150,000 - $170,000 per year

About the role

  • Own the client relationship post-implementation, maintaining regular executive-level engagement.
  • Develop and maintain strong working relationships with the operations teams.
  • Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews.
  • Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations.
  • Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership.
  • Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans.
  • Collaborate with leadership on client-specific action plans and renewal strategies.
  • Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams.
  • Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

Requirements

  • 5+ years of experience in client management, customer success, or retention-focused roles within a commercial and corporate service-based or B2B organization.
  • Strong business acumen with the ability to understand operational performance, financial metrics, and contract structures.
  • Excellent written and verbal communication skills; capable of influencing at multiple levels within both client and internal organizations.
  • Proficient in Microsoft D365 or similar CRM/account management tools.
  • Data Intelligence – leveraging data for business and operational insights.
  • Strong problem-solving and follow-through skills, with a bias toward proactive engagement.
  • Industry knowledge of commercial cleaning, facility management, or related service lines is a must.
  • Bachelor’s degree preferred; equivalent experience considered.
Benefits
  • $150k - $170k
  • Health Benefits Package
  • Ancillary benefits—Life insurance, Long Term Disability, FSA and Dependent Spending care
  • 401K
  • Opportunity for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementcustomer successretention strategiesperformance trackingdata intelligenceproblem-solvingfinancial metricscontract structures
Soft Skills
communication skillsinfluencing skillsrelationship buildingproactive engagementaccountabilitycollaborationstrategic thinking