Prisma Health

Epic App Support Analyst Tier 3

Prisma Health

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Tech Stack

ITSM

About the role

  • Provides first-line technical support to end-users of Epic applications within Prisma Health
  • Resolves basic to moderate issues related to Epic functionality, access, and workflows
  • Responds to incoming support requests via phone, email, and chat
  • Documents support interactions and resolutions in the ITSM system
  • Provides guidance and support to end-users on Epic application features and workflows
  • Contributes to the development and maintenance of Epic-related knowledge base articles

Requirements

  • Bachelor's degree in a technology or healthcare-related field
  • One (1) year of experience working with Epic applications preferred
  • Experience in a Healthcare customer service role preferred
  • Epic Credentialing in application discipline - preferred
  • Ability to participates in training sessions and stay current on Epic updates and releases
  • Communication skills
  • Customer service skills
  • Ability to effectively communicate technical information to non-technical users
  • Problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Attention to detail and organizational skills
  • Proficiency in Microsoft Office Suite
  • Working knowledge of electronic health records (EHR) systems preferred
Benefits
  • No specific benefits listed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Epic applicationsElectronic health records (EHR) systemsITSM systemMicrosoft Office Suite
Soft Skills
Communication skillsCustomer service skillsProblem-solving skillsAnalytical skillsAttention to detailOrganizational skillsAbility to work independentlyAbility to work as part of a team
Certifications
Epic Credentialing